As soon as we receive your order, we'll send out confirmation to your email address. This means that we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

We check with our distribution centres to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

  • Our emails might be going to your junk or spam folder
  • There might have been a misspelling when you entered your email address during checkout
  • Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through

If you have any concerns, feel free to get in touch with us via email, phone or live chat support and we'll look into it for you right away.

Some of our couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Absolutely! At Krafters we strive to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology, and we offer multiple payment options using industry leading payment providers that are well known for their safety and security, so you'll never have to worry about credit card safety.

Generally, we only deliver to the United Kingdom. In some cases we may be able to ship items abroad upon request, please send an email to info@krafters.co.uk to discuss your requirements.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Items that are in stock are usually despatched within 48 hours of processing your order, but can vary depending on our distribution centres.

For some bespoke and made to order items it may be several weeks before items are despatched, so please check product pages for more information on availability and estimated delivery dates.

Usually 2-5 business days, however some items can take longer. Most standard items will arrive within 14 days of placing an order, but made to order items can take several weeks. Please contact us for more information regarding delivery and lead times for specific products.

Unfortunately not, we cannot deliver to PO Boxes.